New Funclub Casino - Player experiences delayed withdrawal.

I initiated a withdrawal over a month ago. It is my second withdrawal with this casino so everything is already approved and my account is in good standing. This was money won from my own deposit with no bonuses tied to it. The first withdrawal I had went smooth so I figured the site was safe. They then told me that they couldn’t pay out the full amount for a number of reasons and that I’d need installments but never gave dates. They have since paid me only $470 of my $3000 and $30 was deducted as a fee even though crypto is advertised as no fee withdrawals. The customer support keeps running me in circles telling me the banking team is the problem and to wait but I’ve been waiting for over a month and have had no real confirmation of anything. They have my approved KYC and everything else so hopefully coming here can provide some resolution. They’ve partially paid me so I have hope they will pay the remaining amount. I guess it’s my fault for trusting these sketchy site but hopefully someone can help out. Username on new fun club is : Cohearn

Dear Cpat18,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

When did you receive the last successful withdrawal and how many days did it take to be processed?

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

attached is a photo. The first withdrawal I ever made took 12 days. This withdrawal was initiated on march 16th and the support assured me it would take no more than 7 days for my full payment. They then lied about some "internal errors" and a third party payment processing error. They then told me that I could only get paid in installments but gave no schedule. They sent $500 2 weeks ago and not a peep since. The support constantly lies and just keeps telling me to wait longer and longer. It is "approved" currently and has been for a month. They have all my docs approved they are just being reluctant to pay me or provide any info as to when I will be paid. The only thing they do is blame the "banking team" who will "reach out to me" but they never have once and it’s been a month.

Thank you very much for your reply, Cpat18. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hi, all of my communication is in their chat on the site or via phone call. They keep telling me to wait and are blaming the payout team but always come up with excuses. Please help.

Thank you very much, Cpat18, for your cooperation. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Cpat18, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite New Funclub Casino representative to join this conversation. 

Dear New Funclub Casino, could you please provide more information about this case? 

Looking forward to your reply.

Hi Katarina,

The third party payment company that we are coursing these payments through throttled the account for some of our players. We apologize for the inconvenience and will try to get the full payment out faster than the agreed upon schedule.

Regards,

NewFunclub Casino

Thanks NewFunclub Casino for the update. Please keep us updated on any new development.

This excuse is one of the many that I have been hearing. They said it was delayed due to internal audit. Then delayed due to system issues then just no update at all. I even had my host tell me they would no longer be helping me with this withdrawal (Austin). I am getting a bit annoyed with the excuses.

We apologize for the inconvenience, please rest assured, we'll try our best to get the full payment out faster than the agreed upon schedule.