HomeComplaintsNetti Casino - Player is enquiring about country restrictions.

Netti Casino - Player is enquiring about country restrictions.

Amount: ??

Netti Casino
Safety Index:High
Submitted: 29 May 2020 | Case closed : 16 Jun 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Spain is enquiring about the country restrictions. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

from here it says that Spanish is accepted but it is not like that .. I have already had a few .. please check the information they give

Automatic translation:
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4 years ago

Dear Joan,

Thank you very much for submitting your complaint. I'm sorry to hear about your difficulties caused by the wrong information on our website. We currently have over 2000 casinos in our database. We put a lot of effort into keeping the reviews up to date, but it is a difficult task. I have tried to register a new account as a player from Spain, and this is a message that appeared:

"Thank you for visiting our site!

We apologize for the inconvenience caused. Unfortunately, for operational reasons, we do not accept registrants from your country.

Please contact our Customer Service Department at Care@netticasino.com should you have further questions."

 

We would like to apologize for the inconvenience and inform you that we recently updated the information about the casino. Please, do not hesitate to contact us with additional information that would support this case or in the future, if you run into any issues with any other casino. We are here to help. Thank you for your understanding and help making Casino Guru better.

Best regards,

Petronela

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4 years ago

Dear Joan,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any help, otherwise, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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