NeonVegas Casino - Player's dissatisfied with bonus conditions.

The Welcome offer

for first deposit is 500% matched bonus if you atleast deposit $100. And then with a wager of 30x. Meaning the 500% matched bonus of $100 deposit is wagering 10,000 without knowing you have to finished the wagering for 2days!!! Take note 2 days and i realized it when i checked my account in my bonus, i did ask the live support and to tell them having 2 days of wagering the 10,000 is not fair for all i know its just 7days or 21days. she told me i have to finished the wagering for 21 days, the support as far as she knows. O clarified that its gonna be 2 days wagering only, and i spend like $500 to play so i can finished wagering, i keep lossing and doibg deposit, but it never happen to me finished the wager. At the end i still need to finished 7k.

the support doubled checked the wagering requirements for all she know it was 21 days, and she got shocked and did apology coz she didnt know either.

i was frustrated i told them your welcone offer was a big scamm. How come you have to give me a 2 days for wagering 10,000. They never did any actions to make me convince and accept and to ubderstand their side, instead they controlled of slots game which i cannot able to play! How sad right.

i registered with them, play and deposit, in the end they ginna scamm my money and never treated as customer.

this isnthe worse experienced i ever had with them. The management and the relevant department that they said. Yeah relevant coz they are irelevant! I hope you can help me to get my money that i deposit which almost total of more than $500

Dear hmanansala,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly that your main concern here is the short time that the casino gives to fulfill the wagering requirements? Also, do I understand correctly that you didn't manage to complete the wagering requirements in time?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I will be waiting for your reply patiently.

Best regards,

Kristina

Thank you for your reply, hmanansala0326. I checked the bonus T&Cs for this bonus and I found this:

"Wagering requirement on deposit bonus must be completed within 2 Days"

I agree that the period is quite short, but the casino is free to set the bonus expiration as they wish. Sadly, there is not much I can do to support your case at this time, especially when the casino shares all the relevant information on the website. Casinos try to design their bonuses to be as attractive as possible, and we cannot punish them for having such terms.

Please do not hesitate to contact me if there is anything else, I could do for you in this matter, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Hi Kristina do you think this is fair treatment for me, by the Casino customer suport under neon vegas issue but replying in 21.com

casino which is the same management, accusing

I am sorry, but this is not an issue we could focus on. The casino is clearly concerned about the playing habits of its players. I am sure you will agree with me that it is always better if the casino suggests appropriate responsible gambling tools (even if the player may not need them) than to leave players who seem to have some problems spend everything or play uncontrollably.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to reject this complaint.

Dear hmanansala,

We are extending the timer by 7 days. If there is anything else we could help you with, let us know, otherwise, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.