The player was struggling to withdraw his winnings due to limited availability of payment methods. The issue was later resolved and the player confirmed he had received his funds. The complaint was closed as 'Resolved'.
National Casino - Player's struggling to withdraw his winnings.
Amount: A$2,000
National Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Deposited thousands. Had no outstanding bonus wagers or bonus money. I tried withdrawing several times after I was verified and they just come up with excuse after excuse why the withdrawals were unsuccessful. They told me that my bank refused the withdrawal Money but I called my bank and they said that was definitely not the case. After 60 emails they deleted my account and are now refusing to reply to me or pay me my balance. At a loss here, what can I do to ensure this doesn't happen to others?
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2 years ago
Hello Dylan,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with National Casino. Please allow me to ask you a few more question before we would move forward.
How much exactly did you deposit? When did you finish the verification process? Did you ever process any withdrawal before or was this the first one? How long have your account been suspended?
Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you resolve it.
Regards,
Nick
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2 years ago
Deposited over $3000. Verified on the 15/12/2021. I tried to withdraw before and after verification, received emails saying withdrawal successful and then they'd make excuses and return it to my casino balance. Account was deactivated on 22/12/2021
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2 years ago
Hello again dylan,
Thank you for all the provided information. I will now forward your complaint to my colleague Andrej who will be assisting you from now on.
Wish you best luck resolving it.
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2 years ago
Thank you, Dylan, for the update. I’m sorry to hear that the process was more complicated than usual, but I’m glad to hear that you’ve received your funds. As the issue has been successfully resolved, we will not close this complaint as ‘Resolved’ in our system.
Thank you for using the Casino Guru complaint resolution center and please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
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