The player from Germany is experiencing difficulties withdrawing her funds. We rejected the complaint because the player didn't respond to our messages and questions.
National Casino - Player’s struggling to withdraw her winnings.
Amount: €800
National Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
National Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Untrustworthy! DOES NOT PAY!
ALWAYS SOMETHING DIFFERENT .... YOU HAVE TO UPLOAD, .... CANCEL THE PAYOUT ....
REINSTE RIP-OFF .....
Automatic translation:
Public
Public
3 years ago
Dear Zoi,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
3 years ago
Translation
My account is verified !!!
My wife (partner) & I are a lesbian couple, we live together, so we have the same street and both use our WiFi at home.
We both only have 1 account at the casino.
.
I pay there with my.account
And my wife with her data too!
My wife won € 800 and wants to withdraw the money ...
But that doesn't work because she supposedly has a duplicate account and it has now been proven that we are 2 people. Because we both have uploaded our documents. I have to constantly upload something, supposedly so that my wife gets her money. There is always something missing here and there .I have. uploaded a whole list. What do I have to do with your payout. It's enough! Finally pay out the money and don't hold it up. You rip people off with their mesh, people pay in to win and you rip people off and don't pay out their winnings !!! UNTRUSTWORTHY! - DON'T PAY - REINST RIP-OFF -
Automatic translation:
Public
Public
3 years ago
Thank you very much, Zoi, for your reply. I have checked the general terms and conditions, and this is what I found https://nationalcasino.com/rules/terms-and-conditions:
"The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:
- creating more than one account in order to get an advantage from casino promotions"
Could you please advise if you have redeemed any promotional offers when depositing funds into your account? Looking forward to hearing from you.
