The player from Hamburg claimed to have lost 130 Euros on Natiocasino1 due to being allowed to play despite self-exclusion. The player demanded a refund of the deposited money. However, despite our attempts to understand the situation better and resolve the issue, the player did not respond to our queries. As a result, we were unable to investigate further and had to reject the complaint.
National Casino - Player lost money due to faulty self exclusion.
Amount: €130
National Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.4
National Casino has a Safety Index of 7.4, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
10 months ago
Translation
Despite self-exclusion, I was able to play in this very questionable online casino and lost 130 Euros within an hour!
Therefore, I demand my deposited money back!
And I live in Germany.
The name is Natiocasino1.
Automatic translation:
Public
Public
10 months ago
Hello tannyb74,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account? Did you contact the casino's support directly in order to self-exclude your account? Did they ever close your account? How long after your request did you deposit again?
Thank you very much in advance for your reply.
Best regards,
Nick
