HomeComplaintsNational Casino - Player faces delayed withdrawals with multiple errors.

National Casino - Player faces delayed withdrawals with multiple errors.

Amount: NZ$3,900

National Casino
Safety Index:Above average
Submitted: 16 Nov 2024
Case opened Current status

Waiting for player to reply

6d 20h 11m 17s

Case summary

3 hours ago

The player from New Zealand faces repeated issues withdrawing money from the casino despite having a verified account and not accepting a bonus. After over 20 failed attempts, the support team provides inconsistent reasons for the errors, claiming issues with bank details, additional deposits, or the need for a different card.

Public
Public
11 hours ago

I can’t withdraw, my accounts verified didn’t accept a bonus, all there methods of withdrawing say error if it loads it says accepted then come it comes back into my account saying it’s my banks issue and I’ve rung my bank and they said it’s nothing on there end, after 20+ failed attempts every time it fails there’s another excuse in my emails every time or usually it just doesn’t process and says error, the bot support team has a different reason every time from why it isn’t working saying my details are wrong or I need to deposit again or use another card??

Public
Public
3 hours ago

Hello ccqyp857pb,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with National Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise since when is your account fully verified?
  • What payment method did you use to deposit?
  • When was the last time you spoke to the casino and what was it about?


According to the chat conversation you forwarded, you simply has to use a different payment method to withdrawal but you have to deposit with it first (to verify the payment method)

Looking forward to your answer.

Regards,

Nick

ccqyp857pb has 6d 20h 11m 17s to reply

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news