Hello ccqyp857pb,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with National Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- What payment method did you use to deposit?
- When was the last time you spoke to the casino and what was it about?
According to the chat conversation you forwarded, you simply has to use a different payment method to withdrawal but you have to deposit with it first (to verify the payment method)
Looking forward to your answer.
Regards,
Nick
Hello ccqyp857pb,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with National Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- What payment method did you use to deposit?
- When was the last time you spoke to the casino and what was it about?
According to the chat conversation you forwarded, you simply has to use a different payment method to withdrawal but you have to deposit with it first (to verify the payment method)
Looking forward to your answer.
Regards,
Nick