National Casino - Player couldn't withdraw her winnings.

they gave me 25 free spins bonus and it gave me 19 euro. I continued and I released the money - I had to play almost 60euro with the money of the bonus . I continued the game and the money went up to 100 euro.. I made an withdraw and they started to send me email saying that they cannot withdrow money to my credit card - I always used cc to deposit and withdraw money - and I had to try bank transfer but first I had to deposit money with bank transfer. This went on for some hours - about 12 emails writing the same even if I was asking to explain to me why they cannot withdraw to my cc.

At the end I played these money I lost them and this was LAST TIME I play with them!!!!!!!!!!!!

Dear Marigoula61,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. 

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.

Thank you for your understanding.

Best regards,

Kristina

I don't care anymore about them. But as I often play other casino sites this was the worst experience ever had.

Thank you for your reply, Marigoula61, I understand. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.