NANOGAMES.IO Casino - Player's account got unfairly banned.

This casino banned my account just as I was going to level up and receive a reward of 128nnd, which I had worked hard and spent alot of money to get. They banned my account simply because I stated the truth about them being caught last year manipulating roulette. The proof is shown in the attachments I have provided. But, at first, they tried to say that I was muted for "begging". Not true. I can provide statements from several other players that I was never begging on this site but rather, I was always sharing with players. So, they muted me for begging and then suddenly banned my account and locked me out of it. I didn't break any of their terms at all. And they never proved that I did. I also asked Raiw why they are operating without a license. This is also a fact. They just ban any account that might make them look bad. I've seen them ban multiple players who did nothing wrong right before they were getting ready to collect a big reward. I worked and played alot of money for that reward. Nanogames needs to pay me for it. If they don't, I will get their site shut down because they are breaking alot of laws. It's time for them to pay me for what I worked so hard for. They will continue to do this until something is done about it.

Dear sanyojesse,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you. Please understand that any potential rewards or "loyalty points" are not considered real funds but rather bonus money.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

So you're saying that it's perfectly legal for a casino to ban an account for no reason at all and keep your money? Anywhere else, this would be a theft crime. Not to mention this casino isn't even operating legally without a license, so how are their terms and conditions even legitimate ? And, how is it that they openly allow players from the US when it is a blacklisted country ? Aren't they breaking the law by doing this ? I am just very frustrated. Because this happens all the time to players there. They ban them and then keep their money for absolutely no reason... Other than they are greedy. They are definitely manipulating games so they aren't "provably fair" at all. That was already established when a player caught them manipulating roulette and they paid him hush money to basically be quiet about it. They have blatantly robbed so many people. And you can't say that they don't know that players from the US are playing there because players talk about their locations openly in chat all the time with their Mods present..they know.

So it looks like they're going to get away with this....wow. I hope that this is all available for the general public to read as an accurate account of what this casino does. They also allow Jew- hating jokes and explicit sexual conversations in their player chat. But, if you state the truth about losing money...they will mute you right away so that other players don't know that they're a scam..unreal. This casino is stealing alot of money from its customers and seems like it just doesn't matter. When did operating without a license become legal ? When did stealing other people's money become legal ? When has a company been allowed to violate their own terms and conditions yet accuse their players of doing so and banning them for a lie ? This casino deserves no stars. It is honestly a front for a money stealing operation.....what a shame !

Where can I turn them in for operating without a license and for allowing players from blacklisted countries to play unlawfully ? This site needs to be shut down before they steal from more people !!

Hisanyojesse,

Regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casinos database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino. The NANOGAMES.IO Casino review on our platform includes the following information:

If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos and utilizing available filters to find the most suitable casino for your needs.

Furthermore, as I previously stated, if loyalty points or bonuses are not granted, it is not regarded as withholding real money. These bonuses necessitate wagering by players to become withdrawable funds. Given that the casino lacks a license, as highlighted in our review, unfortunately, there's nothing else I can recommend for you to pursue. I comprehend that this may not align with your expectations, but we are unable to compel the casino to reopen your account and permit you to wager your potential reward.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

I want this complaint to be available for all to see. Because people need to be made aware of these crooks. They steal blatantly every day from their players. None of their games are fair. None. And they will mute or ban anyone who speaks up about it. But, I'd also like the funds I should have earned from their "medal" program which they advertise although they say that it "isn't working right now" and they have been saying that for over 2 years now even though they are still advertising it and I would have had all medals. They cannot advertise a medal program that they don't even have. So they owe me about 160 USD. I want that because I earned it and according to their own promotional advertising on their site, the medal program is available.

As mentioned earlier, we will not proceed with this case if the casino is not withholding actual funds. Any potential rewards or bonuses are not classified as real funds in this context.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.