The player from Ukraine has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
N1 Casino - Withdrawal of player's winnings has been delayed.
Amount: $8,541
N1 Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
On 10/02/2022 at 20:00 I made a deposit with a total amount of 2000 dollars, I refused all bonuses, after two hours of playing I managed to win 9542, then I verified the account and put on the withdrawal, the deposit was made from Skrill, after my the account was successfully verified, they demanded a selfie with a passport, a selfie with a passport and a sheet of paper in a box, confirmation of the address of residence, confirmation that the skrill is mine, a statement for half a year from the account, confirmation of my source of income, which I successfully provided but still to me they haven’t paid out for 3 days already, and they say wait, so not only do they not pay out the winnings, they also don’t pay out my deposit
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2 years ago
Dear fist1618,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
Translation
well, I am completely open to the casino and the entire list of documents that they requested was provided, I will wait 14 days
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2 years ago
Translation
Yes, all the money was withdrawn, there are no complaints, thanks
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2 years ago
Awesome news, fist1618. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
