N1 Casino - The player's balance was voided.

n1casino terrible linden. I had some chests to choose from several times. I won 75 euro from it. I wanted to pay out and it turned out that they had a mistake and they removed all my money for this reason. I understand that if it would be my mistake, I could suffer losses, but if they are from them, let them pay for their mistakes and hire better staff to remove such errors

Hello bkobus111,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with N1 Casino. Could you please elaborate your issue a little more specific as it is not entirely clear what might be the issue?

Did you play a slot where you did not get a bonus feature or was it an ordinary bonus which you did not get?

Did you have any real balance when they voided your balance? Is your account verified?

Looking forward to your answer.

Regards,

Nick

Dear bkobus111,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

it was so that the guitar from the notification is still playing within an hour, there are draw boxes and I turned what I won and could already pay out. your tech support replied that they wouldn't pay me what I won because the bonus was a mistake but from themI have been verified for many years and I have not broken the regulations.

Hello bkobus111,

Was it a no deposit bonus or did you have to deposit in order to receive it? How much did you exactly win with the bonus? Do you have any evidence of your winnings or anything relevant to the case? If yes please forward it to nikolas.b@casino.guru.

Regards,

Nick

Dear Bartlomiej,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

The complaint will be now rejected for the above mentioned reason.