The player from Greece had experienced repeated withdrawal cancellations despite successfully completing identification. The player also reported non-responsiveness from customer service. In an attempt to resolve the issue, we had asked the player several questions and extended the response time. However, the player did not respond to our inquiries within the given time frame. As a result, we were unable to proceed with the investigation and had to reject the complaint.
N1 Casino - Player struggles with withdrawal cancellations.
Amount: €2,044
N1 Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
Translation
I have completed identification and have repeatedly requested withdrawal, but they keep telling me it was canceled. I have sent numerous emails to customer service, but I don't receive any responses. What is going on?
Automatic translation:
Public
Public
6 months ago
Dear f217821,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please post a screenshot of your withdrawal history here?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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