N1 Casino - Player’s deposit was never credited to the casino account.

Dear Leandro,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider, as you’ve done already. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied.

Could you please advise how many days ago you have deposited funds in to your account? I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

am 1.07

Just a short recap, funds have been deposited on 1st of July via Skrill but never credited to your casino account. Have you contacted the casino providing them with transaction ID? Thank you.

ja habe ich und skrill auch

Thank you very much Leandro for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Leandro,

I am very sorry to hear about your problem.

I would like to invite N1 Casino to join this conversation and give us an explanation where can be a problem with the player's deposit.

We would like to ask the N1 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Ja können wir gerne ist jetz 2jahre her als ob ich jetz noch kontoauszüge habe

Oben steht ja alles im screenshot von skrill die transaktions nummer etc bitte um sofortige klärung

Hi,

As we can see, you didn't contact us in regard to that deposit, so the only proof left is this screenshot.

We have transferred the issue to our relevant department by now and hope their team will help us to reach a consensus.

Jaa hoffe ich auch ich hoffe das ich das Geld demnächst auf meinem spielerkonto wiederfinden nach 2jahren wird das glaub ich zeit eine Entschädigung als Wiedergutmachung werde ich ja wohl nicht bekommen

Hi,

The deposit was already credited manually and leandrocunha has already played it.

We believe the case can be marked as resolved.

Thank you N1 Casino for the update.

Dear Leandro,

Can you confirm this?

Ja kann er

Thank you Leandro,

I'm glad to hear that your deposit was credited to your account and I'm sorry you didn't convert it into bigger winnings. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter