The player from Germany is dissatisfied with casino services regarding his invalidated winnings. We rejected the complaint in our system because we assume that the issue got resolved by 3rd party.
N1 Casino - Player’s complaining about technical issues related to slot games.
Amount: €1,000
N1 Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
It is the entire group of this casino or these casinos.
I have had the same experience with friends at this casino group about betamo, slotwolf, paradise casino.
I signed up and won a lot and after paying out at least 1000 euros the crash. No matter which bets no matter when I played how often I restarted sessions no matter which bets 20 cents to 1 Euro you won nothing more the free spins pay nothing you have no payout anymore just eat what the slots do.
And even if you do your test with play money, this experience was made and created over 4 - 5 weeks.
It was the same for my acquaintances up to the amount of the winnings paid out.
Losing streak is a lie if this word is mentioned.
This casino group has to lock in the slot game with the slot providers in the form of the software and the ips, which can be lost consistently or the malta licenses include the part that casinos can recover the winnings they pay out through programming.
I am about to take legal action against this scam and therefore I ask you to check it properly and not get rid of yourself as ridiculously as the inept supporters of this casino group who are absolutely senseless there.
greetings
Ps I've been there for 8 years and cheap statements or other words to stand up for stupid don't work ^^
Automatic translation:
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4 years ago
Dear Silvio,
Thank you for submitting your complaint. I’m very sorry to hear about your bad experience. Please, could you forward the screenshots or supporting evidence to my email address petronela.k@casino.guru? Do you have any pending withdrawal or funds being held by the casino? Thank you very much in advance for your reply.
Best regards,
Petronela
Public
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4 years ago
Translation
Hallp,
As soon as I have the data I have already requested by email, I will send it to you
Edited
Automatic translation:
Public
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4 years ago
Dear Silvio,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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4 years ago
Translation
Player's reply via email together with attached game history:
"Hi there,
Here is a list where you can see how much you get ripped off. I've also contacted Malta Gaming.
This is a sibg of the impossibility of pulling this company off! "
Edited by a Casino Guru admin
Automatic translation:
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4 years ago
Since you have contacted already Licensing Authority, I will leave this complaint opened for one month. Could you please keep me updated regarding the outcome from MGA? If there is no answer from you, during this period, I will assume that your case got resolved and I’ll close this complaint as "rejected". If there is anything, I would be able to help you with, do not hesitate to contact me. I wish you best of luck.
