The player from Sweden tried to request a withdrawal multiple times, but it wasn’t successful. The player informed us this issue was resolved.
N1 Casino - Player is experiencing problems with withdrawal.
Amount: €1,500
N1 Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hi! I've been playing at the N1 Casino for a while now with no problems with deposit and withdrawals but now that I was going to withdraw € 1,500 it was not possible.Be rejected every time. Tested on several different days and occasions.How do I proceed to withdraw the money?
Automatic translation:
Public
Public
4 years ago
Dear GenietFAN,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation to resolve this matter, but, before we do so, please could you advise if you have contacted the casino regarding this issue?
I also checked the casino’s General T&Cs and I found this:
"Please note that when cumulative withdrawals reach 2000 EUR the player verification procedure will be mandatory."
I would like to know if you successfully completed the KYC procedure.
Thank you in advance for your reply.
Kristina
