HomeComplaintsN1 Casino - Player has submitted incorrect personal data when registering.

N1 Casino - Player has submitted incorrect personal data when registering.

Amount: ??

N1 Casino
Safety Index:High
Submitted: 09 Jul 2022 | Case closed : 08 Aug 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Greece has entered wrong date of birth when opening an account. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

Good evening, during registration I entered the wrong date of birth (month), what can I do to correct it?

Automatic translation:
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2 years ago

Dear beredimasb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that providing false personal data is absolutely prohibited in all online casinos. I would strongly recommend avoiding this kind of action in the future and making sure all the provided information is correct before starting playing.

Have you tried communicating this issue with the casino directly? Have you deposited any funds and placed bets already?

Thank you in advance for your reply.

Best regards,

Petronela

 

Edited by a Casino Guru admin
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2 years ago
Translation

How can I ;

Automatic translation:
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2 years ago

Have you tried communicating this issue with the casino directly, please?

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2 years ago
Translation

I have emailed them but they never responded!! In addition there is no possibility of live service from a casino employee

Automatic translation:
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2 years ago

Have you noticed it right after opening the account, please? Have you deposited any funds into your account or accumulated any winnings from a free bonus?

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2 years ago

Dear beredimasb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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