The player from Greece has entered wrong date of birth when opening an account. We rejected the complaint because the player didn't respond to our messages and questions.
Good evening, during registration I entered the wrong date of birth (month), what can I do to correct it?
Dear beredimasb,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that providing false personal data is absolutely prohibited in all online casinos. I would strongly recommend avoiding this kind of action in the future and making sure all the provided information is correct before starting playing.
Have you tried communicating this issue with the casino directly? Have you deposited any funds and placed bets already?
Thank you in advance for your reply.
Best regards,
Petronela
I have emailed them but they never responded!! In addition there is no possibility of live service from a casino employee
Have you noticed it right after opening the account, please? Have you deposited any funds into your account or accumulated any winnings from a free bonus?