The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
N1 Casino - Player claims that payment has been delayed.
Amount: €16,000
N1 Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
Public
Public
10 months ago
Translation
IT IS ABOUT A WITHDRAWAL OF 16,000 EUROS. MY ACCOUNT IS DUAL IDENTIFIED AND I HAVE NEVER PLAYED WITH BONUSES.
THEY CONTINUOUSLY CANCEL MY WITHDRAWAL AND NOT ONLY BECAUSE OF THE WITHDRAWAL LIMIT WHICH IS SMALL BUT FOR THE ADDITIONAL DOCUMENTS THEY ASKED FOR TO VERIFY THE ORIGIN OF THE MONEY. SO AFTER I HAVE SENT DETAILED BANK ACCOUNTS, WAGE CONTRACTS FROM THE SALE OF PROPERTY AND I CAN'T THINK OF WHAT ELSE NOW THEY TELL ME THAT I WILL BE INFORMED AT SOME MOMENT. OF COURSE I CANNOT KNOW FOR HOW MUCH IT IS LEGAL TO ASK YOU FOR SUCH DETAILED FINANCIAL INFORMATION THAT EVEN THE IRS NEVER ASKED FOR. THE ISSUE IS THAT THE MONEY IS IN THE ACCOUNT AND I DON'T KNOW IF TOMORROW WHEN I WAKE UP THEY WILL HAVE MADE WINGS... THEY SAY IT'S FOR THE FIGHTING OF UNDECLOSED INCOME... WITH THIS LOGIC THEY SHOULD ASK ME WHEN THEY GET THEM PLACE TOTAL 8,000 EUROS WHERE I FOUND THEM AND NOT NOW THAT I HAVE TO MAKE THE WITHDRAWAL.
Automatic translation:
Public
Public
10 months ago
Dear SIAA,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
10 months ago
Translation
THANKS FOR YOUR ANSWER
THE PROBLEM IS THAT THEY CANCEL MY WITHDRAWAL, IT IS NOT PENDING AND THE MONEY IS IN THE ACCOUNT AND I AM AFRAID THEY WILL SUDDENLY LOSE!!!
Automatic translation:
Public
Public
10 months ago
Translation
June 11, 2023, 5:44 p.m
Withdrawal Credit cards / Viva Wallet
Disposable
1000
euro
June 11, 2023, 5:26 p.m
Withdrawal Credit cards / Viva Wallet
Disposable
2000
euro
June 11, 2023, 1:30 p.m
Withdrawal Credit cards / Viva Wallet
Disposable
4000
euro
June 10, 2023, 11:02 p.m
AscensionBrite
Disposable
4000
euro
June 10, 2023, 11:02 p.m
AscensionBrite
Disposable
4000
euro
June 10, 2023, 11:02 p.m
AscensionBrite
Disposable
4000
euro
June 10, 2023, 11:01 p.m
AscensionBrite
Disposable
4000
euro
Automatic translation:
Public
Public
10 months ago
Translation
GOOD EVENING, I WOULD LIKE TO INFORM YOU THAT THE PAYMENT HAS BEEN COMPLETED.
IN A SLOW, TORTURED WAY AND WITH QUESTIONS THAT FORCED ME TO EVEN REFER TO MY VERY PERSONAL LIFE. ACTUALLY UNACCEPTABLE IN 2023.
Automatic translation:
Public
Public
10 months ago
Dear SIAA,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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