The player struggles to verify his account as the casino is non responsive. The complaint was resolved as the player got verified and received his money.
MyStake Casino - The player struggles to verify his account.
Amount: €1,400
MyStake Casino
Safety Index:HighSafety Index
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8.6
MyStake Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I sent all photos of my documents, paper, screen, my account is 100% verified. It won't let me withdraw, I replied to the email from the mystake team, but no one replies yet
Automatic translation:
Public
Public
1 year ago
Hello dellisantifrancesco,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
So the documents are all approved, yesterday afternoon instead they asked me to verify the card, I sent photos, videos, account statements by replying to their email, and they never answered me again. Obviously from the mystake site if I go to click on withdraw it doesn't let me withdraw saying YOU DON'T HAVE PERMISSION TO WITHDRAW.
Automatic translation:
