The player's verification is delayed for 4 days. The complaint was closed as the player stopped responding.
MyStake Casino - The player's verification is delayed.
Amount: €640
MyStake Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello I am registered in this casino for 2 months at the beginning I verified my account without problems I made deposits and withdrawals without problems one day I won 640 euros and they tell me that they have to verify the credit cards that I use the virtual ones I send all the photos of cards and also bank statement only that the problem that my bank does not make statement with card numbers and customer service always tells me to wait for emails but every time I receive emails from customer service they invent something I am 4 days that I am in this situation and I can not resolve
Automatic translation:
Public
Public
2 years ago
Hello lele96,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise when exactly did you forward them the newly requested information? Is your account currently active?
Please note that verification may take up to 14 days so I can only recommend to wait.
Looking forward to your answer.
Regards,
Nick
