The player's requesting a refund as the casino should not offer his service in his country. We’ve rejected this complaint as unjustified.
MyStake Casino - The player's requesting a refund.
Amount: 1,000 CHF
MyStake Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Good morning
the casino claims to be able to offer its service legally in Switzerland and always shifts the responsibility onto the player.
I sent the casino the confirmation from the Swiss supervisory authorities that the casino illegally offers its services in Switzerland.
the refund request is always rejected.
Automatic translation:
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1 year ago
Hello Basel999,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when are you registered in this casino? How much did you deposit in total? Did you ever withdraw from this casino and if yes how much?
Please note that I've checked the casino's terms and conditions and there is no restriction for Switzerland, therefor you are allowed to register there. If there is any law in your country which wouldn't allow you to play there, it is your responsibility to know about it, otherwise you are free to play there.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Hello, in our country Switzerland there is a bet against the foreign casinos not against the players.
the license of my stake is illegal!!! Thus, the company is not allowed to allow Swiss players.
it is a special set what is against the companies not against the players!!!
I can send you the confirmation via email that the provider is illegal.
I deposited around €800 and didn't receive any payout.
mystake is part of Santeda Limited and I received the money back from other Santeda Limited casinos based on the report.
Kind regards
Automatic translation:
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1 year ago
Dear Basel,
Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand that you are concerned, but, unfortunately, we’re not in position to help you. If you want you can try to contact directly the authorities.
If there is anything else, I could do for you, do not hesitate to contact me, otherwise I will be forced to reject this complaint. Thank you for your understanding.
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