MyStake Casino - Player's winnings and deposits not showing in her account.

Hello. I wagered $1,400 on the Chicken game and then $800 more. I won both times, but the casino DID NOT PAY ME. Also, it's extremely slow. You click on a tray and it takes ages to reveal what's underneath. Furthermore, I've made two deposits of $1,000 (each) which are not loading.

Dear Gringoruben1978,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

In meantime, could you please forward your betting history showing that the bets you mention were really winnings ones?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Again, I won 3 times and it is not credited. And the game CHICKEN is slow, it seems like it takes a while and moves your bones around.

Again, 3 deposits do not appear.

Hello Gringoruben1978,

Can you please clarify why did you deposit again if the previous one did not arrive yet? Also would it be possible to forward your deposit history to nikolas.b@casino.guru for further review?

I deposited again because I want to play!!! and they arrived well!!! Check what happened to the other lost deposits. Thank you

Hello Gringoruben1978,

Can you please advise if you did forward the payment confirmation to the casino? If yes, please note that it might take up to a month for the casino to locate the lost funds and add it to your casino account. As you did deposit 2 weeks ago, I would recommend to wait at least one more week in order for the casino to process the payment (if you did send the payment confirmation as if not, it will definitely take longer and you should send it to them as soon as possible). Please let us know by next week if there's been any update.

They haven't solved anything for me yet

Hello Gringoruben1978,

That still does not answer the question whether you forwarded the payment confirmation to the casino or not.

Dear Gringoruben1978,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Obviously YES, apart from them it is saved

Deprive me of my profits

Thank you Gringoruben1978 for all the provided information. I will now forward your complaint to my colleague Pavel (pavel.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, Gringoruben1978!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Hello @Gringoruben1978,

Could you please provide us with the exact date you made these deposits and the amount of each deposit?

Kind regards,

Mystake

Dear Gringoruben1978,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

You don't remember the date, I deleted the account out of anger. Have my Nero address returned to Astropay. DON'T BE TRANSFUGES!!!!

Give me my money back to Astropay, DON'T BE TRANSFUGES!!!

Gringoruben1978, are you telling that you have deleted your account and, therefore, cannot provide dates and amounts of your deposits?

Dear Gringoruben1978,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes obviously, delete it!!! I don't want to lose any more and on top of that they go back and forth to give back what they wronged you.

Give it back to my ASTROPAY and stop going around so much.

Gringoruben1978, for the successful withdrawal you need to pass the verification. It includes confirming the deposits that you have made into your casino account. If you cannot do it, taking them from there, you can certainly do it using your payment methods, with which you have deposited. Please, proceed, and we will see if we can go further with this case.

Dear Gringoruben1978,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Stop breaking my eggs. Put the money in the ortho. 1Win and Guru LPQLPUTA PARIO

EMAPUHC AL AJIP AL ATUP EUQ ET OIRAP

Gringoruben1978, I cannot understand what you have written in your last message, are you going to help us resolve your problem? Otherwise, I will reject your complaint.

Also, I got what you have been telling in your last message. Please, do not use offensive language if you do not want to get banned.

REJECT IT. Greetings

Yes, it was no use waiting so long. Greetings

Very well, as the player does not comply with our and casino's requests, we are forced to reject this complaint, for the reason that it is impossible to resolve it.

I would like to thank the casino for their cooperation.