The player from Argentina had made four deposits to her casino account, but these were never reflected. She had demanded a resolution in the form of the deposits being credited or rectified. We had advised her to contact her payment provider to investigate the issue, as it might have taken approximately one month. The player failed to respond to our messages and questions, leading us to reject the complaint due to insufficient information.
MyStake Casino - Player's deposits not showing up in account.
Amount: $8,500 ARS
MyStake Casino
Safety Index:HighSafety Index
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8.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
9 months ago
Translation
Yesterday, I made 4 deposits: two for one thousand, one for four thousand, and another for two thousand two hundred, but they never came through. I need them credited to my account or rectified. I was recommended this game, and it's really good, but this issue needs to be resolved.
Automatic translation:
Public
Public
9 months ago
Dear angelica_6,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
Public
Public
9 months ago
Translation
I want a refund or have my money credited at the casino
Edited
Automatic translation:
Public
Public
8 months ago
I fully understand your frustration, angelica_6. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 22 days to allow them one full month to investigate. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.
