1win Casino - Player’s deposits are delayed.

I previously played this casino without any inconvenience, I even managed to withdraw funds and everything went well, however one day I made a deposit of 50 and it was never reflected in my balance, I went to support and they told me that I had to wait 1 to 7 days and honestly I forgot about the problem, later I continued depositing and everything was normal, until another day came when I transferred 100 to my balance and it was not reflected, I remembered the previous problem and went to support again and it was their same excuse of waiting 1 to 7 days, I let it go and changed casinos to be honest, however I started to receive a shower of 1win advertising and I decided to give them another stupid chance, rather the stupid one was me… I deposited 50 pesos again on Tuesday, February 25 and again their same stupid excuse, with that it was already 200 mxn that they steal from me and they do not give any solution, 1win is a bunch of thieves with excessively poor customer support and useless.

Casino full of thieves, useless scum,

Dear monsecortes177,

Thank you very much for submitting your complaint.

I’m sorry to hear about the trouble you’ve experienced with your deposits at 1win. It’s understandably frustrating when your funds aren’t reflected in your balance, and the lack of a clear solution must be upsetting.

To help us understand the situation better and assist you more effectively, could you please provide the following details?

• Could you specify the exact dates and amounts of the deposits that didn’t appear in your balance?
• Did you receive any confirmation emails or transaction IDs for these deposits?
• What payment method did you use for each of these deposits?
• Have you contacted your payment provider to check if the transactions were successfully processed on their end?
• Have you received any other communication from the casino regarding the missing funds?

Additionally, please forward any payment receipts with visible transaction IDs, as these will help us investigate the issue more thoroughly.

I strongly advise you not to make any further deposits until this issue is fully resolved to avoid any potential losses.

If you have any relevant communication or screenshots, please feel free to forward them to my email at [email protected].

Your cooperation is crucial to help us investigate the issue thoroughly and advocate for you. The more details we have, the better we can support you in resolving this matter.

I hope we will be able to help you to resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

Dear monsecortes177,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.