MyStake Casino - Player’s deposit limit hasn’t been applied.

Das Casino regiert nicht auf meine Anfragen von Einzahlungs Limit zu setzen!!!!

Dear Michael,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I would like to point out, it can take a while to process requests like this, especially, when you contacted the casino via email.

Would you be so kind and indicate when and how exactly you’ve requested the casino to set the deposit limits? Did you make any deposits in the meantime?

Could you forward any relevant communication between you and the casino to kristina.s@casino.guru? (Or you can post it here). I would especially like to see the message, in which you asked the casino to set the deposit limits.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Ich habe schon mehrmals dieses Casino Kontaktiert!!! Es kommt keine Antwort über die Eingabeseite auf der Hompage. Danke

Thank you very much Michael for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Michael,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite MyStake Casino to the conversation to participate in the resolution of this complaint.

We would like to ask MyStake Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear Michael,

I tried to get in touch with the casino repeatedly but without success. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help. 

Best regards,

Peter

We changed the status of the complaint based on the information provided by the casino.