The player from Argentina had unintentionally activated a reload bonus, which was restricting his actions at the time. He had requested the removal of this unused bonus. The Complaints Team had attempted to gather more information about the situation by asking the player several questions. However, due to the player's lack of response, we were unable to proceed with an investigation or provide potential solutions. Consequently, the complaint was rejected.
MyStake Casino - Player requests removal of unused bonus.
Amount: $7,300 ARS
MyStake Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
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4 months ago
Translation
Hello, I accidentally activated a bonus and now I cannot do anything because the bonus is "active". It was not my intention to activate the bonus so I have not spent any of the amount it gave me ($1750 ars). Could you please remove the bonus so I can continue playing peacefully with my $7300 ars? Thank you very much in advance. (This is a sports reload bonus).
Automatic translation:
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4 months ago
Dear joker,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if you started the bonus wagering?
- How much is your active balance?
- Have you placed any bets after placing your last deposit?
- Have you contacted the casino directly?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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4 months ago
Dear joker,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
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