MyStake Casino - Player requests refund; unfair practices during wagering.

hi i started online gambling with mystake.com 13 may they offered me €1000 bonus when i deposit minimum €20 i started asking questions about the wagering because i couldn’t use my balance freely they sent me a email that i had 1289.23 left to wager i actually complete this by sheer luck but i didn't get a prize in the end so I deposited more and more till i went dry i am a vulnerable person and they tricked me and made me feel like i need to deposit more.

i sent them a email you can read here below

Furthermore, I have experienced unfair and aggressive practices which have significantly affected me as a vulnerable customer. I was subjected to extremely high wagering requirements, which I diligently completed, only to receive no prize in the end. This situation has caused me considerable distress and financial strain.

Due to these procedural lapses and the aggressive practices employed, I request that the transaction be reviewed and that a full refund be issued to my account. Additionally, I request a thorough review of my account to ensure that all identification procedures are correctly followed in the future and that fair practices are upheld.

*please note

if casino guru decide to open the case i will write my email consent email to the gambling operator giving casino guru the thumbs up to act as a mediator.

*please note i give consent to casino guru as not to waste any time

Dear Traumarelief,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyStake Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you informed the casino about any gambling problems?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Traumarelief,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.