The player from Germany has requested three withdrawals of €500 each after winning €4,180 on November 8, 2024, but has not received the funds after 11 days. Although no verification documents are requested, the player has not yet been able to complete the withdrawal process.
MyEmpire Casino - Player's withdrawal is delayed.
Amount: €4,180
MyEmpire Casino
Safety Index:Very highSafety Index
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9.1
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Case opened
Current status
Waiting for Casino Guru to reply
5d 18h 26m 24s
Case summary
yesterday
Public
Public
2 days ago
Translation
Hello,
I deposited €300 on November 8th, 2024 and was able to win €4180. I have already requested €500 of this 3 times on November 8th, 2024.
Verification has not been completed yet because the casino is not asking for any documents yet. In my verification tab it says that my account does not require verification at the moment.
I have been waiting for my payout for 11 days now and nothing has happened. The live chat has been telling me to be patient for days but I have run out of patience and that is why I have decided to write this complaint.
I hope you can help me solve the case.
kind regards,
Michael G*****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
yesterday
Dear Popy71,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Are your withdrawal requests still pending or already approved?
Did you accumulate your winnings with or without an active bonus?
Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Public
Public
yesterday
Translation
Hello Dominika,
My withdrawal requests are still pending.
My winnings were made with real money without a bonus being active.
Regarding communication, I have not saved any chat transcripts. I was only told in the live chat that I should continue to be patient.
Best regards,
Michael G*****
Edited by a Casino Guru admin
Automatic translation:
Casino Guru is examining the case
