The player from Greece had requested withdrawals on the 5th of December from Casino Empire, but the casino had not been responding to his chats or emails. However, he later clarified that he had mistaken the casino and the complaint was switched to MyEmpire Casino. We had sought to understand the issue by asking the player several questions relating to his account verification and the nature of the withdrawal problem. Despite extending the response deadline, the player did not provide further information. Consequently, we had to reject the complaint due to the player's lack of response, which prevented further investigation and resolution of the issue.
MyEmpire Casino - Player’s withdrawal is delayed.
Amount: €800
MyEmpire Casino
Safety Index:Very highSafety Index
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9.1
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
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11 months ago
For casino empire i requested a withdrawl 299 euro from 5th of december and 2 more of total 800 euro and they log me off chat every time and no respond to my emails please help!
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11 months ago
Dear Konstantinos18,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings?
- Is it an internal casino system issue, or it’s related to your account only?
Please understand, that without verifying your account, you won’t be entitled to any withdrawals.
However, I believe we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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11 months ago
I have switched the complaint from Casino Empire to MyEmpire Casino.
- Can you confirm whether your account has undergone complete verification?
- Have you received any information explaining the reason for the inability to withdraw your winnings?
- Is the issue attributed to an internal casino system problem, or is it specific to your account alone?
Thank you.
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11 months ago
Dear Konstantinos18,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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10 months ago
Additional comments from the player:
Still pending from 5th of december withdrawal of 800 euro and they keep aaying that it takes up to 3 business days and etc. PLEASE contact them to figure it out tanks
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10 months ago
Hello Konstantinos18,
I just found your other complaint related to this issue. Have there been any developments since our last conversation, please?
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10 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
