The player's withdrawal is delayed for 3 months. The complaint was rejected as the player stopped responding.
Mr Sloty Casino - The player's withdrawal is delayed.
Amount: Can$600
Mr Sloty Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.3
Mr Sloty Casino has a Safety Index of 1.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
I have been waiting for almost 3 months for a cash out. I have contacted chat and emailed customer service more than 20 times. I either get no response or excuses about a technical issue.
Public
Public
2 years ago
Hello Glen ,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Sloty Casino. Please allow me to ask you a few more question before we would move forward.
Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings? What payment method did you use to withdraw and did you try to cancel it and try a different payment provider?
When was the last time the casino responded to you and what was it about?
Looking forward to your answer.
Regards,
Nick
