The player's withdrawal is delayed for unknown reason. The complaint was closed as unresolved as the casino has no reaction policy.
Mr Sloty Casino - The player's withdrawal is delayed.
Black points: 651
Amount: €5,000
Mr Sloty Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.3
Mr Sloty Casino has a Safety Index of 1.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello casino guru,
Also I saw too late what a bad casino Mrsloty is. I applied for a payout on March 25th, 2022 and I am constantly being put off that my payout is being processed, but nothing is happening. I was KYC verified, so I received an email from them that my account was verified, but nothing more is happening. Please help me. I see a message from Mr Sloty Vip here from time to time maybe you have an email address from him or so I can contact him directly.
Automatic translation:
Public
Public
2 years ago
Hello Daniel,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Sloty Casino. Please allow me to ask you a few more question before we would move forward.
When exactly did you finish the verification process? Did you play with a bonus or real money only?
Please note that it might take up to 14 days for the verification process and the first withdrawal to be processed. If it is ongoing for a shorter period of time, I would only recommend to wait.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Oh yes, I only played with real money without a bonus
Automatic translation:
Public
Public
2 years ago
Dear Daniel,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate https://casino.guru/mr-sloty-casino-review#tab=js-tab-reputation.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
