The player's withdrawal is delayed for over 5 months. The complaint was closed as unresolved as the casino has no reaction policy.
Mr Sloty Casino - The player's withdrawal is delayed.
Black points: 91
Amount: €303
Mr Sloty Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
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1 year ago
Translation
I made a first withdrawal request on January 4, but after waiting 3 months without result, the request was automatically canceled by the site. I made a second request on April 4 but still no response. Every time I write to the customer service they always reply the same way " your request is under control for authorization ..."
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1 year ago
Hello baxtard86,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Sloty Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Hi Nick, yes, my account has been verified since December 2022, and winnings have been made by playing for real money. The last time I wrote to the casino it must have been 20 days, to always receive the same response "the request is under control" as if it were a recorded phrase.
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1 year ago
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I forgot to add the reason why I had contacted the casino....always the same, I asked at what stage my file was, which bears the number 312113576
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1 year ago
Dear baxtard86,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
