The player's withdrawal is delayed for 2 months. The complaint was closed as unresolved as the casino has no reaction policy.
Mr Sloty Casino - The player's withdrawal is delayed.
Black points: 612
Amount: €4,700
Mr Sloty Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.3
Mr Sloty Casino has a Safety Index of 1.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
My account is successfully verified.
the win was made with real money (no bonus no free spins)
Hi, I requested a payment of 4700 euros on 6th January 2022. It has been more than 2 months and the casino tells me that tests need to be done and it won't be long before I get my money. every day I write to the live chat the answer is always the same: that with the high number of withdrawal requests I have to be patient that my withdrawal will be processed as soon as possible. I've been sending emails to the vip manager mitch@mrsloty.com every day for a month, also to support@mrsloty.com WITHOUT EVER GETTING AN ANSWER.
Help meiiiiii
Automatic translation:
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1 year ago
Hello Stefmosc86,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Sloty Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Is this your first ever withdrawal request from the casino? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
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1 year ago
Translation
Hi Nick
I don't remember exactly when my account was verified but more or less around 10/10/2022
This is your first withdrawal request.
Let's say that I feel every day on the site chat (for withdrawal), they always tell me to be patient, they have a large number of withdrawal requests but my withdrawal will be processed soon.
Automatic translation:
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1 year ago
Dear Stefmosc86,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
