Mr Sloty Casino - The player's withdrawal is delayed.

Hallo habe in diesem Casino mit Bonus gespielt habe so aus 20€ Einzahlung 100€ zum Spielen gehabt bin echt gut hochgekommen und habe Bonusbedienungen erfüllt.

1300€ habe ich auf der Uhr.

Nun habe ich 200€ Auszahlung beantragt weil man ja nur das 10fache seiner letzten Einzahlung abheben kann beantragt .

wird aber seit 1 Woche nicht bearbeitet bzw steht auf wird bearbeitet, solange muss man sonst bei keinem anderen Casino warten.

ist das normal?

und kann ich den Rest iwie auch bekommen wenn ich noch mehr einzahle sonst verfallen 1100€?!

Hello Marco,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Sloty Casino. Allow me to ask you a few more question before we would move forward.

Was this your first withdrawal request in the casino? Is your account already verified? Did you deposit since you won?

Note, that it might take up to 14 days after you finish the verification to receive the money you requested for. Also we find the rule where they limit your withdrawal based on your deposit unfair and the casino should not ever use it. Unfortunately, as you can see on the casino's rating as well, this isn't always working. They usually apply that term based on your first deposit only or the winnings one.

Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.

Regards,

Nick

ok habe eine email geschickt

Und ja es war die erste Auszahlung. Verifiziert bin ich, steht auch in meiner email die ich geschickt habe.

ist es möglich noch eine Einzahlung zu machen, um mehr als das 10fache abzuheben?

Dear Marco,

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predator. That means your winnings should not be limited by the amount you deposited. I would however still like to ask if you can send us what kind of bonus did you take as some of the casinos has limits to their bonus wins too, which we respect.

Hallo das war der Ersteinzahlungsbonus.

400% glaube. Habe aber den Bonus umgesetzt. Wager war x50

Hello Marco,

I've checked the casino rules and there shouldn't be any limit for the withdrawal bonus, therefor based on our gambling codex, you should receive your full winnings. I will now forward your complaint to my colleague Martin who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Marco!

From now on, I will take care of your complaint. I would like to invite representatives of Mr Sloty Casino into this complaint in order to help us resolve the issue.

Schon 3 Wochen warte ich auf meine Auszahlung. Solange musste ich bei noch keinem Casino warten!

Habt ihr übrigens gewusst das Mrsloty mit Ares zusammen ist, jedenfalls haben sie das gleiche Website Design und die gleiche Telefonnummer.

Hello Marco!

Thank you for providing us with an additional information surrounding this case. Unfortunately, the casino remains unresponsive up to this day. Without their entry into this discussion, it will be impossible to discuss any possible solution of your issue.

We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Hello CasinoGuru,

we do not have in our records that this player ever asked for such a withdrawal of 1300 €. His total deposit is 20 €, and he is even not eligible to withdraw that amount.

Thank you for the successful cooperation.

Kind regards,

Mrsloty VIP

Habe jetz erstmal 200€ wird das jemals bearbeitet ? 1100 sind noch auf meinen casinokonto

Auserdem in welchen Schrott Casino gibt es sowas?? Ist nicht berechtigt das abzuheben wenn ich in einem Casino 1000000€ mit 1€ Gewinne habe ich gewonnen und fertig nur bei euch gibt es überhaupt solche Regeln.

Bearbeitet aber wenigstens mal meine 200€ am Montag sind es 4 Wochen!

Dear Mr Sloty Casino,

Could you please explain why the player is not eligible to withdraw his balance?

Looking forward for your answer.

Hello CasinoGuru,

the rules which the players accepted on signing up should be respected.

We can see that the player started the request for withdrawal with the amount he's eligible for.

Since the player confirmed accepting the rule regarding his initial request, the repeated request is 'Approved', and should be 'Completed' soon.

Thank you for your cooperation and understanding.

Kind regards,

Mrsloty VIP

Also 1100€ auf meinem Casinokonto werden gelöscht oder was passiert damit ?

Hello CasinoGuru,

according to the rule the player accepted on signing up, the rest is not the real amount and should be void.

Thank you for your cooperation and understanding.

Kind regards,

Mrsloty VIP

Dear Mr Sloty Casino,

Could you please be more precise on which part of your terms and conditions is the player's voided?

Ich habe immer noch kein Geld.

-Meine 200€ Auszahlung seit 16.01.22 in Bearbeitung.

• Und meine 1100€ auf meinem Casino Konto Will Mrsloty löschen

Hello CasinoGuru,

I am glad to inform you that this player's request for the withdrawal of the amount he's eligible for is now Approved. It means that it should be completed soon.

There is left just that final step to be done before the money could be sent to your bank account. Hopefully, it will happen very soon.

The player is informed about it.

Thank you for one more successful issue solved.

Kind regards,

Mrsloty VIP

Bei mir auf dem Bankkonto ist nichts eingegangen und eine Email mit Informationen habe ich auch nicht erhalten.

Dear Marco,

Unfortunately, the casino did not answer my previous question in any exact way, however when all the information from both sides are taken into consideration, I am concerned that the casino is trying to enforce this rule:

"8.3.1 If a player's accumulated life time deposit is not greater than 200 euros, then the player will be allowed to withdraw only up to x10 his last deposit. (Any excess amount will be forfeit)"

As my colleague Nick have already mentioned, we consider this rule as unfair and predator and we do not accept any casino enforcing it, as it creates a significant disadvantage for the players, when they do not deposit more than €200.

In this particular case, you have played with the bonus, which does not make any difference, as this makes the casino confiscate your winnings regardless of bonus or purely real money play.

A fair solution would be for the winnings to be paid in full. Unfortunately, the withdrawal request was so far unsuccessful for any deposit. I would like to appeal on the casino, that the complaint will be closed as 'unresolved'.

Hallo,

200€ habe ich endlich erhalten. Nach 2 Monaten ^^

1100€ wurden gelöscht. Obwohl ich mich an die AGB gehalten habe und nur 200€ ausgezahlt habe.

Ich finde das ich die 1100€ auf mein Konto zurück bekommen muss und dann kann ich mehr als 200€ einzahlen und das ausbezahlen.

Wenn nicht möchte ich das mein Konto bei Mrsloty gelöscht wird und ich erzähle das überall rum und mache das auch bei YouTube bekannt.

Hello Marco!

Unfortunately, we were not able to persuade the casino to act in accordance with our 'Fair Gambling Codex', therefore this complaint will be closed as 'unresolved'.

I would like to strongly advise for you to avoid casinos with unfair terms and conditions in the future. You can always check our database of reviews. You will be able to see this particular information in the respective review and it may be a good insight on any casino before you commit to play in one.

In case the casino would change their mind, they can reopen the complaint at any time.