The player's withdrawal is delayed for 3 months. The complaint was closed as unresolved as the casino has no reaction policy.
Mr Sloty Casino - The player's withdrawal is delayed.
Black points: 640
Amount: €5,000
Mr Sloty Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I applied for a payout of 5000 euros on March 25th, 2022. It's been over 3 months now and the casino is telling me that tests need to be done and that it won't be long before I get my money. Unfortunately they say it's been more than 2 months. Then on June 25th they canceled the payment with the reason
Transactions deemed high risk may be suspended for a period of up to 90 days. If you think your transaction was flagged in error, you can submit a new withdrawal.
I never got an explanation from them why my payout was classified as a risk. The payout from me was not even looked at or checked. They just don't want to pay out. My account has also been verified since March. It's my first payout. What can I do there
Automatic translation:
Public
Public
2 years ago
Hello danalt193 ,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Sloty Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did you request for a new withdrawal since it was canceled?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello Nick,
Thank you for your prompt reply.
My account has been verified since March 24th.
I didn't use any kind of bounties.
I communicate every day with the live chat. The last time was yesterday and yes I have directly ordered a new payout and I will be put off with the excuses that always come. I've been waiting for more than 3 months and they are now telling me that the new payment should be processed within 7 to 21 working days. That was the case with the first request, but nothing happens. Nobody can tell me why my first payout was classified as a risk. If I want clear statements, the live chat tells me that they cannot say anything because they are only the live chat and the finance department takes care of it and they are sent a reminder. They say I should send inquiries to support@mrsloty.com but I haven't received any answers for months. I was also in contact with mitch@mrsloty.com 2 months ago but he just doesn't answer me anymore and that's the person who also worked on cases with you here from mrsloty casino from time to time.
LG
Daniel A**
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Dear danalt193,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
