Mr Sloty Casino - Player's withdrawal has not been processed.

I withdrew 5000 on 25/07/21 & have still not received my funds,on the withdrawal page it states 24-48 hours for bank transfer but you receive an email after withdrawal & it states 7-21 working days.

My account is verified & received 600 on 25/07 then withdrew the rest.

I have contacted customer support but they keep referring me to the email & finally today is the 21st day.

Dear qxgwkdy9jx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that one withdrawal was processed successfully? Have you accumulated your winnings with or without an active bonus?

Could you please advise what is the current status of your withdrawal request(s)? Is it marked as pending or processed in your account?

Additionally, if there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina

Thank you for taking up my complaint.

You are only allowed 1 withdrawal at a time, Yes a withdrawal was made on 22/07 & received 25/07 for £600 then another was made for £5000 (Max allowed), winnings were accumulated without a bonus.Current status of my withdrawal is pending as advised by online chat.

I have been in touch with their VIP manager (Mitch) via WhatsApp & because it is taking so long he has even given me a bonus of £100 which has not been played.

I have attached proof on my withdrawal & most recent request for details of my withdrawal. Anything else required please let me know. Thanks Scott

Dear qxgwkdy9jx,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.