Mr Sloty Casino - Player’s withdrawal has been delayed.

I have made a withdrawal request on 09/05/22 The casino page rules for the withdrawal time are 24-48h. The casino also markets 24-48h, "fast payouts", etc. After the withdrawal, the casino announced a processing time of 7-21days only business says are counted The chat is equivalent to "be patient", "apologies for the delay . relying on customer service messages about the integrity of the casino. I have followed the rules. the roll-over 50x is filled.

Dear gdp1975,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello

Ive contacted them via the online chat and I’m still getting the same generic reply that they great full for my patients and they dealing with it but no one can give me a date when ill be paid

Its a joke if you look at the high play throu bonus amount they set . and then when u someone finally manage to do that and win some money they delay paying .

If they paid out quickly not only would i have told all my friends and people at work that i found a great casino but i would have lost some of my winnings with them . Now Im telling every one to stay away from them .

Thank you for helping

Thank you very much, gdp1975, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi gdp1975,

I've just reviewed your case and fully understand your concerns about the delayed payment. In order to help you with the issue, I will contact the casino.

I'd like to invite Mr Sloty Casino to join this conversation and participate in resolving this case. Can you please provide us with more information? Can you confirm that the withdrawal request has been processed by you or it's still pending and what are the reasons for such a delay?

Best regards,

Natalia

I would like to ask the Mr Sloty Casino to reply to this complaint. I'm extending the timer by 7 more days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

so if they dont reply and they dont pay then thats if . how can they do that and is that all u do ?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi gdp1975,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

Regards,

Natalia