LuckyElf Casino Review

A longtime player from Slovenia had experienced issues with the casino despite providing all requested card details and proof of ownership. The player had been trying to resolve this issue for 14 days without success. The player claimed to have provided all necessary documents a year ago and even managed to make a withdrawal the previous month. However, the casino demanded the same documents again. In response, the casino explained that the documents provided did not contain all the necessary information and asked the player to submit a bank statement including the full name and card number. We asked the player to follow the casino's instructions but the player did not respond, resulting in the complaint being rejected.

The player from Canada has requested a withdrawal just a few days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from Australia deposited in the casino but the transaction seems to be stuck. The player indicated the deposit was successful, but we couldn't determine if the player was able to request a refund or not. We closed the complaint because the player stopped responding.

The player from Ontario has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Australia had encountered difficulties while attempting to withdraw $200 from his online casino account. The casino had required proof of purchase, which the player had provided through Apple Pay. However, due to a 3-day delay in payment confirmation and discrepancies in the currency of transaction, the withdrawal had not been processed. The player had also submitted his driver's license and proof of address, which were approved. After a series of correspondences involving the Complaints Team, the casino, and the player, the casino had finally accepted the provided proof and processed the withdrawal. The player had expressed satisfaction with the resolution and commended the Complaints Team for their assistance.

The player from Germany had deposited 43€ into the casino through Nodapay, which was not credited. He had closed the account hoping to get his money back, but the deposit remained pending. After a week of back and forth communication with the casino, the issue had remained unresolved. The Complaints Team had advised the player to contact his payment provider for further investigation, as the casino could not directly aid in this situation. After 11 days, the player reported that the money had finally been credited to his account, resolving the issue. We had marked the complaint as resolved in our system.