HomeComplaintsMr Sloty Casino - Player’s withdrawal has been delayed.

Mr Sloty Casino - Player’s withdrawal has been delayed.

Black points: 25

Amount: £110

Mr Sloty Casino
Safety Index:Very low
Submitted: 21 Apr 2022 | Unresolved : 11 May 2022
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

2 years ago

The player from UK has been waiting for his winnings since March. Casino didn't respond.

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2 years ago

Hi.

I made a withdrawal on thw 26th March for £110 and some pence.

Although when questioning the named casino they always fob me off stating its with the verification team or the responsible dept and can take 7-21 business days.

What the check are they checking.

Hope you are able to give advice.

Thanks.

Rob.


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2 years ago

Dear Robert,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, if there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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2 years ago

Hi.

This is a first withdrawel.

The account is fully verified which is confirmed on the account.

I know this is only a small amount of money in comparison to others but i won it...

 i have email again this week, but currently not getting any replies.

Thanks.

Rob.


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2 years ago

Thank you for your reply, Robert. Have you accumulated your winnings with or without an active bonus? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

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2 years ago

Hi.

It was funds available for withdrawel.

So reacfilehed and past the wagering requirements.


The withdrawel is pending.


The casino state it can take between 7 and 21 business days to come through.


We are past this time scale now.


Attached is a screenshot of the withdrawel status.


Thanks.


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2 years ago

file also attached the transaction from the withdrawel.

Thanks


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2 years ago

Thank you very much Robert for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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2 years ago

Hello Robert,

I looked at your complaint and will do my best to help you. I would like to invite Mr Sloty Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

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2 years ago

Thank You Viliam.

Can I ask , what happens if the casino does not reply ?

Thanks,

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2 years ago

If the casino will not reply I'll give them another week for an answer and if they'll not reply at all I'll close the complaint as unresolved. This will have a negative effect on their rating.

Unfortunately, this casino doesn't have a license so if this will be the scenario you'll probably not see your winnings.

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2 years ago

We would like to ask the Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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2 years ago

Thanks Viliam for your reply.

Doubt we will hear anything from the scam merchants then.

My lesson is learnt.

Thanks Again.


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2 years ago

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.

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