The player from Germany requested a withdrawal, but it hasn't been processed yet. According to the casino, the player played down the winnings. We rejected the complaint because the player stopped responding.
Mr Sloty Casino - Player’s withdrawal has been delayed.
Amount: €550
Mr Sloty Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.3
Mr Sloty Casino has a Safety Index of 1.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
So the worst casino ever I made a deposit 500 € and after that I uploaded my documents completely everything completely then you then I won 550 I paid them the write me it takes up to 48 hours of processing and up to 7 to 21 business days does the processing take we are in 2022 does the transfer take a day at most at other casinos they are kidding people and so far i am waiting for my money i already have my payout on 5.3 still processing it nothing what should i do they are so bad so i think I'll never see my money again but I still got the bad reviews about everyone who is really a scammer Stay away I'll go to my lawyer or if someone has another bike please write to me and rebuff to the side of the official site Withdrawal takes 48 hours what a scam
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2 years ago
Dear jordzate,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding,
Best regards,
Kristina
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2 years ago
Translation
It's been 10 days how long does it take for the matter to be clarified to be honest I don't think it's good so it's 2022 and that means the transfer doesn't even take two days I ask you to know that I'm also on your side that the payout was processed and paid out for between 48 hours and 72 hours that is a lie and when I stand in writing the same e-mail always comes from that the computer itself writes to me that I have to wait 21 working days what should I be not at all satisfied if you can help me then you will help me if not then I would try elsewhere
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2 years ago
I fully understand your frustration, jordzate. However, I will set the timer for additional 4 days giving the casino two full weeks to process the payment and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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2 years ago
Translation
Yes, time has expired and they still haven't transferred my money. Can you help me, what should we do next?
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2 years ago
Thanks for the update, jordzate. Have you made any successful withdrawals before? Have you received any confirmation regarding successful verification?
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2 years ago
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Everything is correct here, of course, but they say I have to wait 7 to 21 working days for the payment, that's kidding
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2 years ago
Have you accumulated your winnings with or without an active bonus? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?
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2 years ago
Translation
Good day no bonus and is your withdrawal pending processing
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2 years ago
Translation
I have a question for you Kristina my question is do you really want to help me or do you try to make time and then I later say yes we do our best because as I notice you write me new questions every day and you can answer anything to this question once usually when they help me pick up i notice they are trying to delay everything i want to ask you something now do you contact the casino i don't think so i think they are trying to buy time if the matter is resolved by itself then write we have the case solved but in truth they didn't do anything if they don't want to help me or can't help me then at least tell me then i bite so far more i don't want from you
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2 years ago
jordzate, please note that I don't work for Mr Sloty Casino, but for Casino.guru which operates as an independent website. My intention is not to delay anything. I don't have access to your account or any details other than what you share here. Therefore, I must ask questions to gather as much information as possible so that I can decide how to proceed with this case. You can read more about our complaint resolution process here (https://casino.guru/complaint-resolution-instructions#process). I hope this answered your question.
I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance.
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2 years ago
Translation
Tomorrow I think you're offended that's why you gave the case to your colleague or you want to help me that's why we want to let the colleague continue because I don't know what's going on I just have one question you know can you help me the other Casino write what I meant and since the thing I meant if you have any questions you want to ask everything at once not every day a question and the next day an answer what I meant but as I see here I don't think it looks so good so that someone can help me i would not write anymore if you help me write me write the casino instead of asking me and i wish you a pleasant day and i have had my complaint forwarded elsewhere
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2 years ago
Hello jordzate,
I will assist you with the complaint from now on. I am sorry to hear about your delayed withdrawal and will try to help you.
We would like to ask Mr. Sloty Casino what is causing the delay of jordzate's withdrawal request?
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2 years ago
Translation
Thomas good day please help me I thank you for your help earlier they made me wait about 20 days and yesterday I said that they transferred the money and this morning the money is back to my account to my gaming account supposedly rejected the address I wrote it wrong that's impossible that I'm not correct and I've now transferred the money again and had it paid out again but now how long do I have to wait again 21 days that can be impossible please Thomas help me
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2 years ago
We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Hello CasinoGuru,
this player's request was successfully Approved and was in a way to being Completed.
The player cancelled the request on 24 Mar 2022 and spent the money in the meantime.
Thank you for your cooperation and understanding.
Kind regards,
Mrsloty VIP
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2 years ago
Thanks for the reply to Mr. Sloty Casino.
jordzate, Could you confirm what the casino claims? Have you canceled your withdrawal request and played down your winnings?
