Mr Sloty Casino - Player’s withdrawal has been delayed.

Ich warte seit ungefähr 4 Wochen auf meine Auszahlung. Wenn Mann sich dort meldet wird man immer nur vertröstet

Dear Rebecca,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you in advance for your reply. I hope, we will be able to help you to resolve this case as soon as possible.

Best regards,

Kristina

Ich warte seit über 4 Wochen auf die Auszahlung von meinen 2494 Euro die ich gewonnen habe. Ich habe alle Auflagen erfüllt , mich an alles gehalten und bin danach auf Auszahlung gegangen und warte seit dem auf mein Geld

Thank you for your reply, Rebecca. I’m very sorry but you haven’t clearly answered my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Ich habe ganz normal gespielt und gewonnen. Alle Auflagen erfüllt und bin auf auszahlen. Es hieß Geld kommt innerhalb 2 bis 4 Wochen . Immer wieder hieß es ich soll einfach noch etwas Geduld haben

Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?

Nein, das ist die erste Auszahlung. Habe alle Bedingungen erfüllt und mich an alles gehalten was da steht

What payment method to withdraw your winnings have you opted for? Could you please advise what is the status of your withdrawal? Is it marked as pending or processed?

Ich habe mich für Banküberweisung auf mein Konto entschieden.

Status ist unverändert auf Bearbeitung

Thank you very much Rebecca for your cooperation so far. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Rebecca,

I have reviewed your case and will do my best to help.

We would like to invite Mr Sloty casino to join the conversation. Mr Sloty Casino, can you please assist with the player's delayed withdrawal?

We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear Rebecca,

I have tried to make contact with the casino repeatedly but have had no success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without cooperation from them.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach.

I am very sorry that I could not be of more help.

Best regards,

Adam