The player from Germany has requested withdrawal a month ago. It has been pending since. The complaint was rejected as the player gambled away the money, therefor the withdrawal request was no longer relevant.
Mr Sloty Casino - Player’s withdrawal has been delayed.
Amount: €500
Mr Sloty Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
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2 years ago
Translation
On May 4th, 2001 I applied for a payout of 500 euros, allegedly the money will be paid out within 48 hours, after that they said it would take 7-21 days, after that it was 21 working days, now more than 2 months have passed, and the casino always says the same the payment is still being processed, meanwhile I believe in fraud and that I will never see the money. In the meantime I have made further deposits, that works in seconds, only if you win nothing happens and I'm really fed up with the standard answers from chat and support, I want to know what I can do about it.
thanks
Automatic translation:
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2 years ago
Dear Yesim,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please clarify if the withdrawal was requested on the 4th of May or the 5th of April?
Could you please confirm that your account has been fully verified already? Is the delay an internal casino system issue, or it’s related to your account only? Do I understand correctly that payment is still pending inside your account without being processed?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.
Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Hello, bank transfer was requested on May 4, 2021, my account has been verified for a long time.
Yes, the settlement is not pending.
I don't think I'm the one who doesn't get igr money.
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2 years ago
Thank you very much, Yesim, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Hello Yesim,
I'm Nick and I'll be assisting you in your case from now on. I would like to ask Mr Sloty Casino to join us and help us resolve the player's issue.
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2 years ago
Translation
What happens if they don't answer, or the answer still doesn't include the payout, and I'm just being held up again?
Automatic translation:
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2 years ago
Unfortunately there isn't anything we will be able to do if they won't respond. We will mark the complaint as unresolved and it may negatively affect the casino's rating and other player's can read about your negative experience. If they won't respond you can still turn to the licencing authority of the casino. As we haven't hear from them yet, I'm extending the timer by 7 more days to give them the time to react.
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2 years ago
Translation
My payout has been reduced from € 500 to € 200 by the operator. 300 € were withheld after 1 month of waiting, because I did not make a deposit of over 300 €. Since then I have requested a payout amount of 150 €, I'm still waiting for a payout
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2 years ago
Translation
I think that I replied promptly every time.
LG
Automatic translation:
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2 years ago
Dear Yesim,
Could you please advise what's the status of your last withdrawal? As you can see, the casino did not provide any answer to us here. Usualy we close the complaint after 2 weeks of being non responsive but we will wait if they will pay out our last withdrawal request. Please let us know if there will be any update.
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2 years ago
Translation
No payout, allegedly I gave a wrong iban, but this is not the case.
Mur the money 200 € was credited back to my player account, in the meantime I have downplayed the money
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2 years ago
the client provided the wrong payment information then canceled his withdrawal.
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2 years ago
Translation
I gambled everything away because they didn't pay out
Automatic translation:
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2 years ago
Dear Yesim,
I'm sorry to hear that your payment didn't arrive. Unfortunately, once you have gambled it away and you have nothing left to withdraw, there isn't much we can do for you to help you out. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help. This complaint will be now closed as rejected as the money was gambled away.
Best regards,
Nick
Casino.guru
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