Mr Sloty Casino - Player's withdrawal has been delayed.

Been waiting since end of September for 3500 off them that I won and withdrawed and they keep saying it’s in the process or it’s "awaiting processing" I’ve had withdrawals off them before that have arrived the week after into my bank so it feels like because it’s a big amount they don’t want to pay me! They say 21 business days that’s ridiculous because it wasn’t the case for my last withdrawal! It’s just an excuse! The 21 business days is up this week and no sign of my money!

Dear jaslucy2022,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please post a screenshot of your withdrawal history here?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

Dear jaslucy2022,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

As you can see I also did another withdrawal from the same day! That got paid out no problem!

Dear jaslucy2022,

Thank you for your email. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino.

Since this casino operates without an official license, I am not able to recommend any further steps. I wish I could be of more help.

 

The casino can reopen this complaint anytime.