Mr Sloty Casino - Player’s withdrawal has been delayed.

i applied for withdrawal on my 7/9/21 and today is the 15/9/21 still on payout everytime I message them in chat or email I get told to wait patiently it has been 29 working days and get brushed off when asking what is going on with my withdrawal because it’s well over the 7/21working days that I was told to wait for no one can tell me what is going on when I check my account it’s still on pending/awaiting I’ve had enough

Dear Lana,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost six weeks is really a long time. Do I understand correctly that payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Lana,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Additional comments from the player:

"No I haven’t received any money messages after messages been told wait patiently now it’s been 41 working days and still no payment I won the money with no bonus message after message I get nowhere being told every day they’ll send a reminder with no outcome"

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Thank you very much, Lana, for getting back to us. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

this is all I get after 41 working days 😡

Hello Lana!

I will take care of your complaint from now on. In order to proceed I would like to invite representatives of Mr Sloty Casino into this complaint to help us resolve the withdrawal issue.

Ok ✅ thanks is there anything I need to do

Still got no where no money 43working days 8 weeks still withdrawals still on awaiting Been told to wait patiently again and again

Today is 45 working days still awaiting withdrawal messages telling me to wait Patiently 😡

I still haven’t received anything when ask about it all they say is sorry for the delay 46 working days and nothing

Hello Lana!

Unfortunately we were not able to get in touch with representatives of Mr Sloty Casino, however we would like to give it one more go.

We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Have they every responded to anyone complains

Dear Lana,

The casino representatives were responding to our complaints in the past, also they resolved some of the cases. However, we are not able to tell, what is the reason of their unresponsiveness.

This is a joke it’s been 50 working days still NO WITHDRAWAL ACCOUNT STILL ON AWAITING 🤬

So I have been writing emailsEvery day with no response to wear my withdrawal is that today has been 51 working days and still no payout haven’t received a cent

52 days and these assholes still ignoring my emails still no payout nothing have they contact you with anything ive ask to speak with the manager was Refused asked for my case to be escalated refused I feel like this game is fraud

Hello Lana!

Unfortunately, Mr Sloty Casino remains unresponsive at this point, therefore we are not able to continue resolving the issue and we are forced to close the complaint as ‘unresolved’. It will influence the casino’s rating in a negative way and further cementing it's reputation in the lower ranks on our website. I understand that this resolution might not be satisfactory for you, but we have our hands tied in this situation. According to our information this casino does not operate with a valid license, therefore we are not able to even suggest any further steps.