The player from Chile had a delayed withdrawal that exceeded the casino's stated maximum of 27 days. After the player submitted evidence of his withdrawal request, we informed him that due to the casino's No Reaction Policy and multiple unresolved cases, we were forced to close his complaint as 'unresolved'. This affected the casino's overall rating.
Mr Sloty Casino - Player’s withdrawal delayed beyond established limit.
Black points: 42
Amount: €100
Mr Sloty Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.3
Mr Sloty Casino has a Safety Index of 1.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
10 months ago
Public
Public
11 months ago
Translation
I made a withdrawal over a month ago and despite the casino's policy stating a maximum of 27 days, my withdrawal has still not been processed. The support service is also not helpful as they just copy and paste messages saying it will be processed as soon as possible and that the relevant department will contact me via email.
Automatic translation:
Public
Public
11 months ago
Dear WillRiker2701,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please forward a screenshot of your withdrawal request to tomas@casino.guru or share it here?
Thank you in advance for your cooperation and reply.
Best regards,
Tomas
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11 months ago
Here's a snapshot of my withdraw request. Thank you.
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10 months ago
Dear WillRiker2701,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
