Mr Sloty Casino - Player's deposit seems lost.

Hi, 

The below is the email I have replied to mrsloty they have took extra money from my bank account. "It’s really easy to calculate add up the amount deposited into my mrsloty gaming account from BSYSTEMS LIMITED (£388) it’s my lifetime net deposit. Then add up the total number taken from my bank account (£587.95) that’s a total difference of £199.95 that’s gone missing it’s left my bank account never made it into the mrsloty (never requested this payment to be deposited) you guys have literally taken an extra £199.95 from me and the money isn’t accounted for. If someone could contact me urgently"

Second email sent - "I have pictures and matched the transactions up for you so it’s clear and easy to see :) 

Number 1 (£131 deposit at 12.40pm - Matches with Number 1 on my bank statement (£130.93)

Number 2 (£76 deposit at 2.09pm - Matches with Number 2 on my bank statement (£76.50)

Number 3 (£81 deposit at 2.11pm - Matches with number 3 on my bank statement (£81.83)

Number 4 (£100 deposit at 3.33pm - Matches with number 4 on my bank statement (£100.79) 

All of those payments are perfect and all match up I have had 4 successful deposits with mrsloty however as you can see there has been 5 separate payments removed from my bank account so there has been 1 extra payment taken and I don’t know where the money has gone the payment I am now querying about is the random £197.90 that’s been taken from my bank account by you guys at MrSloty I’ve never tried to deposit that sum on the 1 transaction, the two deposits that were cancelled and unsuccessful are completely irrelevant and I’m not worried about them. 

I just want you guys to tell me why £197.90 has been taken from my bank account on the same day ?? Can you tell me why thanks.

Live chat nor email are now replying to me now they’ve literally stole money from me and I want it back can you help thanks ! I have attached the phoots for you guys to look at and hope you can see and understand where I’m coming from

Dear rdocherty2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear rdocherty2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.