Mr Sloty Casino - Player complains that she didn’t win anything.

This casino games are absolutely rigged.

I did over 300+ spins on gates to olympus and not once did I get the bonus feature, I didnt win more then £2!

I had over 40 dead spins in a complete row and then when it did finally win, it was 20p.

Same with other games.

This casino has rigged its games so you can't win! And they say oh its just down to luck that you didn't win within 300 spins.

I'll be going straight to my bank to report these and get my money back instantly.

Dear Kirsten,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Dear Kirsten,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.