mr.play Casino - Player’s deposit has never been credited to his account.

Deposited $50 through interact online after 45 mins I contacted the chat all I got was a message ebb an hour later saying they were closed. It Auto deposited and all fields were filled out correctly as I sent them my screen shot. It’s been 4 hours now and still nothing all I though I have the email it was deposited. This is very very shady I do not recommend . I only went on as per good reviews. I had made a deposit in the past with no trouble but just because I had success with a deposit one time the second time they steal it. This is a scam scam scamscamm

Dear Oamela,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process which takes one month approximately. In these cases, casino has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint opened for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear Oamela,

Is there anything new? Did you contact your payment provider? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.