The player from Germany experienced difficulties with withdrawing of his winnings. The issue was successfully resolved.
Mr Bet Casino - Player’s struggling to withdraw winnings.
Amount: €2,500
Mr Bet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I've won 2500 euros and I'm trying to get it, I am
completely ververziert and is always overwhelmed with new demands. The whole thing has been going on for 3 weeks. Vain
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2 years ago
Dear E.Beccard,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made a successful withdrawal before? Have you accumulated your winnings with or without an active bonus?
Additionally, if there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here). Please also forward a confirmation of successful verification.
Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
I have played without a bonus and have not yet won. Today, Casino calls Mr, Bet for the purpose
Possibly the same documents to which I have already sent for verification purposes will be paid out
What should I do vain?
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2 years ago
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Now my documents for the payment of the winnings are requested again (Ec card.
ID card back and front, Sepa transfer) Although everything was verified, come
.
Again and again with the old demands
VAIN
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2 years ago
Thank you for your reply, E.Beccard. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.
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2 years ago
Translation
Hello. UP TO the withdrawal request I was complete, verified, Now all documents are requested again
I have also fulfilled this but it fails according to mr, bet on the payout mode. Vain
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2 years ago
Translation
Hello on my request, mr, Bet reports new claims to Sepa transfer again and again, Ec card, then comes the old statement, is checked but winnings payout no speech vain
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2 years ago
Thank you very much E.Beccard for your cooperation so far. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Translation
Hello Peter. Thank you very much for the help so far. We wish you a good cooperation and good luck !! Eitel
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2 years ago
Hi E.Beccard,
I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite MrBet Casino to the conversation to participate in the resolution of this complaint.
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2 years ago
Translation
Hello.I have just tried to find out my winnings payment again. Another comes after their request and the consolation, everything would be checked. That is the saying that I have been hearing for 4 weeks now. VAIN
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2 years ago
Translation
Hello. Please understand my impatience but how far are you with my solution
Payout of winnings?
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2 years ago
Hi E.Beccard,
At the moment we are waiting for the casino to reply. The casino usually replies within a couple of days so please be patient.
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2 years ago
Translation
New notification from mr Bet.my account is verified, but no notification when it will be paid out. Void
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2 years ago
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Hello!! Thank you for your help, Mr.Bet arranged the payment of the winnings. Thank you Eitel
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2 years ago
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Unfortunately I forgot the L for the word help !!!!
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2 years ago
Dear All,
We want to inform you that the user was completely verified and the winnings were sent to the user's SEPA requisites from our side. Please note, that the processing time of SEPA provider may take from 1 to 7 business days, but normally funds should be credited faster.
We'll be glad to help you with your further questions!
Best regards,
Mr.Bet Casino team
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2 years ago
Hi all, thank you fro your replies.
Dear Eitel,
I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
