The player from Germany experienced difficulties with withdrawing of his winnings. The issue was successfully resolved.
I've won 2500 euros and I'm trying to get it, I am
completely ververziert and is always overwhelmed with new demands. The whole thing has been going on for 3 weeks. Vain
Ich habe 2500 Euro gewonnen und versuche diese zu erhalten.Ich bin
vollständig veriverziert und werde immer wieder mit neuen Forderungen überhäuft. Das ganze geht jetzt schon 3 Wochen. Eitel
Dear E.Beccard,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made a successful withdrawal before? Have you accumulated your winnings with or without an active bonus?
Additionally, if there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here). Please also forward a confirmation of successful verification.
Thank you very much in advance for your reply.
Best regards,
Kristina
Dear E.Beccard,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made a successful withdrawal before? Have you accumulated your winnings with or without an active bonus?
Additionally, if there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here). Please also forward a confirmation of successful verification.
Thank you very much in advance for your reply.
Best regards,
Kristina
I have played without a bonus and have not yet won. Today, Casino calls Mr, Bet for the purpose
Possibly the same documents to which I have already sent for verification purposes will be paid out
What should I do vain?
Ich habe ohneBonus gespielt und vorher noch nicht gewonnen.Heute fordert Casino Mr,Bet zwecks
evtl Gewinnauszahlung die gleichen Unterlagen an die ich bereits zur Veriviezierung gesendet habe
Was soll ich machen Eitel?
Now my documents for the payment of the winnings are requested again (Ec card.
ID card back and front, Sepa transfer) Although everything was verified, come
.
Again and again with the old demands
VAIN
Jetzt werden schon wieder meine Unterlagen zur Gewinnauszahlung angefordert,(Ec Karte.
Personalausweiss hinten und vorne, Sepa Überweisung)Obwohl alles verifizieren war,kommen
.
Immer wieder mit den alten Forderungen
EITEL
Thank you for your reply, E.Beccard. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.
Thank you for your reply, E.Beccard. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.
Hello. UP TO the withdrawal request I was complete, verified, Now all documents are requested again
I have also fulfilled this but it fails according to mr, bet on the payout mode. Vain
Hallo. BIS zum Auszahlungsantrag war ich komplett, verifizieren,Nun verlangt man wieder alle Unterlagen
Auch dieses habe ich erfüllt aber es scheitert lt mr,bet am Auszahlungsmodus. Eitel
Hello on my request, mr, Bet reports new claims to Sepa transfer again and again, Ec card, then comes the old statement, is checked but winnings payout no speech vain
Hallo Auf meine Anfrage meldet mr,Bet wieder neue Forderungen an immer wieder Sepa Überweisung, Ec Karte,dann jommt die alte Aussage, wird überprüft aber Gewinnauszahlung keine Rede Eitel
Thank you very much E.Beccard for your cooperation so far. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Thank you very much E.Beccard for your cooperation so far. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Hi E.Beccard,
I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite MrBet Casino to the conversation to participate in the resolution of this complaint.
Hi E.Beccard,
I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite MrBet Casino to the conversation to participate in the resolution of this complaint.
Hello.I have just tried to find out my winnings payment again. Another comes after their request and the consolation, everything would be checked. That is the saying that I have been hearing for 4 weeks now. VAIN
Hallo.ich habe soeben wieder versucht meine Gewinnauszahlung zu erfahren.Wieder kommt eine nach deren Forderung und die Vertröstung es würde alles überprüft.Das ist der Spruch den ich jetzt seit 4 Wochen höre. EITEL
Hi E.Beccard,
At the moment we are waiting for the casino to reply. The casino usually replies within a couple of days so please be patient.
Hi E.Beccard,
At the moment we are waiting for the casino to reply. The casino usually replies within a couple of days so please be patient.
Dear All,
We want to inform you that the user was completely verified and the winnings were sent to the user's SEPA requisites from our side. Please note, that the processing time of SEPA provider may take from 1 to 7 business days, but normally funds should be credited faster.
We'll be glad to help you with your further questions!
Best regards,
Mr.Bet Casino team
Dear All,
We want to inform you that the user was completely verified and the winnings were sent to the user's SEPA requisites from our side. Please note, that the processing time of SEPA provider may take from 1 to 7 business days, but normally funds should be credited faster.
We'll be glad to help you with your further questions!
Best regards,
Mr.Bet Casino team
Hi all, thank you fro your replies.
Dear Eitel,
I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
Hi all, thank you fro your replies.
Dear Eitel,
I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
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