Mr Bet Casino - Player’s struggling to withdraw his winnings.

Good.

I have been here for 30 days wanting to withdraw the balance of my account.

According to what they tell me, I have to withdraw by the same method that I deposit.

I deposited through ASTROPAY, that method is not for withdrawals.

when I write to the support some tell me to withdraw in another medium, I tried by all means I could not.

They even sent me an email from management, they asked me for my contact, they organized a date and time to call me (THEY DID NOT CALL ME) and they sent me an email saying that I did not answer their call.

anyway. I have a balance in the casino and they don't want to pay me.

Dear nicooretamozoo2017,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Have you withdrawn any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

good evening.

Beyond that, I asked on several occasions to tell me what method to withdraw and they do not give me an answer.

They ask me for a contact phone number, I passed it several times, they never called me, we set the time and date for the call and nothing.

I just want you to tell me the method to withdraw the profits, as simple as that.

Sorry, I forgot to answer your questions.

They did not give me withdrawal alternatives, for the moment, that is what I am claiming.

I have already made some withdrawals via USDT, but the last requests for that method were rejected.

Update information daily.

After going around to withdraw the balance for more than 30 days, they blocked my account.

Thank you very much, nicooretamozoo2017, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Tomas.

I'm waiting for them to tell me what to do.

Hello nicooretamozoo2017,

I apologize for the late reply. I will assist you with the complaint from now on. Could you please explain if you have opened multiple accounts in the casino to your knowledge?

Buenas tardes.

As far as I know I have only one active account with balance and in which I played. Even before the lockdown.

I do not know of another account that is in use, both mine and that of a relative with my data.

Thanks for the reply, nicooretamozoo2017.

I'll ask the casino for an explanation and request evidence from them.

Mr Bet Casino,

Would you be able to provide us evidence of nicooretamozoo2017's multiple accounts? Please send the evidence to my email at tomas@casino.guru Much appreciated!

Buenas tardes.

What's new?

Dear All,

The user's account was blocked due to a violation of paragraph 3.2.1 of our rules. You may have the one and only account on this website, registered in your own name. Any other accounts in your name on this Website will be considered Duplicate and will be closed immediately. Company may also at its discretion void all the bets that have been placed in the duplicate accounts. Should company decide to leave one account open, it will be the first account that you opened, to which your remaining deposits, if any, will be transferred (subject to reasonable charges); If you gained or accrued any returns, winnings or bonuses on your Duplicate Account they will be canceled and deposits will be transferred to your first account. If you would like to open another account, please contact our Customer Support. In case of opening another account the previous one will be closed. If you want to close your existing Account please contact our Customer Support. Otherwise keep your account details up-to-date.

During the check, multiple accounts registered in the same name were found. Bonuses were used on 2 accounts, including the welcome offer was used on one of the newest created accounts.

Thus, we can conclude that the user was trying to benefit by fraudulently creating multi-accounts.

In case of violation of the rules, accounts are blocked and winnings cannot be perceived as legal.

Best regards,

Mr.Bet Casino team

Hello Mr.bet, until you finally show your face...

I'm still waiting for you to tell me which are my multi-accounts, if you are accusing Me at least tell me which are the many multi-accounts that I have, and not only that, also put here a detail of each account with their respective movements, just to see in that I could have taken advantage.

Let's get down to business, you had been thinking about withdrawing my money for 30 days, I repeat MY MONEY, deposited from my account! and since you don't want to do it, you start looking for the hair of the egg.

Hello all,

Thanks to Mr Bet Casino representative for their reply.

Mr Bet Casino,

Other than 'Name' were there any other matches of personal information between the accounts marked as duplicates? How can you be sure the accounts of the same name belong to the same person?

Hello Tomas,

Please kindly check the recent email from us with the evidence provided. 

Best regards,

Mr.Bet Casino team

Hello all,

While it is normal for a casino to have a rule stating one account per household/IP address/player, we feel each case should be considered separately. If the player has multiple accounts and has used them to repeatedly gain bonuses they should only receive once, this is obviously a clear breach of the terms and an unfair advantage.

The evidence the casino provided shows bonuses were claimed by these accounts and the accounts themselves are connected by the same personal information, including name and other factors.

nicooretamozoo2017,

Under these circumstances I’m afraid, I won't be able to argue in your favor for the casino to pay you your winnings. Casinos have a very strict policy regarding multiple account cases that have been used in this way.

Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.