Mr Bet Casino - Player’s bonus has been activated automatically without his consent.

Todos os meus depósitos foram convertidos em bônus, e não consegui sacar, entrei em contato, me disseram que tinha que ir apostando até chegar em im valor específico de bônus para converter em dinheiro, mas a partir desse momento só perdi os bônus.

Dear Jean,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.

Could you please advise if you have tried to communicate with the casino option of opting out from any promotional offers prior to starting playing? Have you redeemed or obtained any promotional offers from this casino in the past? Could you please forward any relevant communication to petronela.k@casino.guru?

Thank you in advance for your reply. Looking forward to hearing from you.

Best regards,

Petronela

Dear Jean,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you, Jean, for forwarding the relevant screenshots. Could you please advise if you have tried to communicate with the casino option of opting out from any promotional offers prior to starting playing?

Additional comments from the player:

"O primeiro depósito que fiz sim, ganhei bônus de 25,00, depois os outros depósitos não. Foram depksitks aleatórios, e na verdade eh fiz um depósito maior para poder somar com o saldo que tinha para fazer a retirada, já que para sacar tem um valor minimo.

Quando fui sacar ditava zerado, tudo transformado em bônus"

I understand, Jean. Could you please advise if you have tried to communicate with the casino option of opting out from any promotional offers prior to start playing? Do I understand correctly that you had bonus winnings inside your account when you deposited more funds to be able to place a withdrawal request?

Dear Jean,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Dear Jean,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.